NASA SEWP VI
Contract information, ordering guidance, quote support, and customer resources for federal agencies working with Mosaic ATM through NASA Solutions for Enterprise-Wide Procurement VI.
Contract Details
| Contract Holder | Mosaic ATM, Inc. |
|---|---|
| Contract Vehicle | NASA Solutions for Enterprise-Wide Procurement VI (SEWP VI) |
| Contract Type | Multi-Award Government-Wide Acquisition Contract (GWAC) |
| Contract Number | 80TECH26D0702 |
| Contract Category | Category C – ITC/AV Mission-Based Services |
| Business Size | Small Business |
| Period of Performance | 11/1/2026 – 10/31/2036 |
| Applicable NAICS Codes | 541330 – Engineering Services |
| Program Manager |
Alicia Fernandes Email: sewp@mosaicatm.com |
| Deputy Program Manager |
Matt Kistler Email: sewp@mosaicatm.com |
Specific products and services are subject to Mosaic ATM’s awarded scope and current offerings in the NASA SEWP database of record.
SEWP VI Capabilities
Subject to Mosaic ATM’s awarded scope and current SEWP VI offerings, available mission-based services may include:
Software and Digital Services
Custom computer programming, digital government services, application modernization, and related technical services.
Data and Analytics
Data processing, analysis, decision support, and technology-enabled mission operations.
Engineering and Design
ITC/AV engineering, system design, technical consulting, and operational support.
Cloud, Hosting, and Networks
Hosting, cloud-related services, network operations, and supporting infrastructure services.
Management and Consulting
ITC/AV management, consulting, educational services, and program support.
Cybersecurity
Cybersecurity and security-system services within Mosaic ATM’s approved SEWP VI offerings.
How to Obtain a Quote
Federal customers may request pricing for eligible hardware, software, or services through the applicable NASA SEWP quote-request process. Mosaic ATM’s SEWP team can assist with questions about scope, available offerings, and quote preparation.
- Define the requested products, services, technical requirements, performance period, delivery requirements, and agency information.
- Quotes will be submitted through the SEWP Contract Holder Only Page Quote Request Tool, or CHOP QRT.
- Mosaic ATM will review the request and provide a quote based on current contract offerings and pricing.
- Follow the NASA SEWP ordering process and Mosaic ATM Ordering Guide to place the order.
Sales Contact
Email: sewpsales@mosaicatm.com
Request a SEWP VI QuoteCustomer Support and Post-Delivery Assistance
Installation
Installation and configuration requirements will be defined in the applicable quote or task order. Mosaic ATM can coordinate cost estimation and approval, install and configure hardware and software onsite or remotely as required, track asset configurations and installation locations, and validate changes through integration and regression testing. Planned maintenance will be coordinated with stakeholders to minimize operational impact.
Contact: sewpinstallation@mosaicatm.com
Basic and Extended Warranties
Warranty coverage will be defined in the applicable quote, order, statement of work, or product documentation. Third-party hardware and software will be covered under the applicable manufacturer or provider warranty. Customers should contact Mosaic ATM with the SEWP Control Number, order number, and a description of the issue. Extended warranty or maintenance options may be quoted when available and are included only when expressly stated in the order.
Contact: sewpwarranties@mosaicatm.com
Technical and Software Support
Support levels and hours will be established by the applicable order. Mosaic ATM uses system monitoring and alerting to identify issues, investigates and resolves user-reported problems, and manages updates to operating systems, software, libraries, firmware, and hardware. Support may include 16×7 or 24×7 coverage when required by the applicable order.
Contact: sewpsupport@mosaicatm.com
Other Post-Delivery Issues
Mosaic ATM will assist with acceptance, invoicing, delivery delays, missing or incorrect deliverables, and service-performance concerns. Customers should provide the SEWP Control Number, order number, issue details, and relevant documentation. Mosaic ATM will coordinate corrective action and provide status updates through resolution. Unresolved issues will be escalated to the SEWP VI Program Manager or Deputy Program Manager.
Contact: sewp@mosaicatm.com
Troubleshooting a Problematic Order
Mosaic ATM’s SEWP VI Principal Support Office coordinates order processing, troubleshooting, customer support, contract modifications, process improvements, and technical support. The Program Manager and Deputy Program Manager serve as management escalation points, with coordination with the NASA SEWP Program Management Office when appropriate. For assistance with a delayed, incomplete, incorrect, or otherwise problematic order, contact our office.
Please provide:
- SEWP control or tracking number
- Agency order number
- Mosaic ATM contract number
- Ordering agency
- Description of the issue
- Requested resolution
- Relevant supporting documentation
Order Support Contact
Email: sewpsupport@mosaicatm.com
Mosaic ATM SEWP VI Ordering Guide
The Ordering Guide provides contract information, quote-request instructions, customer-support contacts, post-delivery procedures, and ordering information for NASA SEWP customers.
Download the Ordering GuideFair Opportunity
The following Fair Opportunity clause is provided in accordance with Mosaic ATM’s SEWP VI contract:
Contractors will be provided a fair opportunity at the individual order level as appropriate per FAR Part 16.505(b), including the SEWP RFQ tools.